1. ONLINE ONLY PRODUCTS
1.1. Cashbuild ‘Online Only’ offers a professional intermediation service through which customers may order products sold by third-party sellers. The platform acts as a platform operator and intervenes only as a technical intermediary. Its role is limited to hosting seller offers on the marketplace and enabling the relationship between sellers and customers.
1.2. ‘Online Only’ Products are identified by the ‘Online Only’ indicator displayed on the Cashbuild website.
1.3. ‘Online Only’ Products may only be purchased via the Cashbuild online platform and are not available for purchase or collection at any Cashbuild store.
1.4. The third-party seller determines the selling price and Cashbuild ‘Online Only’ facilitates the transaction between the seller and the customer.
1.5. The third-party seller is responsible for the products offered to customers on the platform.
1.6. Cashbuild ‘Online Only’ products are supplied, fulfilled and delivered by third-party suppliers and/or their appointed service providers.
1.7. Any claims arising from the fulfilment, delivery, installation, loss, damage, defect or services provided in respect of an ‘Online Only’ product must be directed to the applicable supplier or appointed service provider responsible for providing the product or service.
1.8. To the fullest extent permitted by applicable law, Cashbuild shall not be liable for any loss, damage, injury, delay, defect or failure arising from the acts or omissions of the supplier or its appointed service provider.
2. ‘ONLINE ONLY’ PRODUCTS EXCHANGE, RETURNS AND REFUNDS
2.1. Customers may request a return, exchange, or refund of an ‘Online Only’ product through the Cashbuild Online self-service returns process, subject to the applicable supplier's return policy, these Terms and Conditions, and any applicable consumer protection legislation. Refund requests will be assessed based on the reason for the return and supporting information provided.
2.2. The applicable supplier's Returns Policy and Delivery Policy can be accessed on the relevant 'Online Only' product page on the Cashbuild website and should be read together with these Terms and Conditions.
2.3. ‘Online Only’ products may not be returned to any Cashbuild store.
2.4. To initiate a return, exchange, or refund request, the customer must submit an email to cashbuildonline@cashbuild.co.za and provide, where applicable:
2.5. The original proof of purchase or online tax invoice;
2.6. A reason for the return, exchange, or refund request;
2.7. Any supporting evidence required to assess the request, including photographs where applicable;
2.8. The product in its original condition and packaging where required by applicable law or supplier policy.
2.9. Once a return request has been submitted, Cashbuild and/or the supplier will review the request and determine the appropriate outcome, including whether collection of the product is required and which party is responsible for any associated delivery or collection costs, based on the nature of the return and applicable business rules.
2.10. Where a return is approved and collection is required, arrangements for collection will be made by the supplier or its appointed logistics provider. The customer will be notified of the collection arrangements and any applicable charges prior to collection.
2.11. Refunds will only be processed once the supplier has approved the refund request and, where applicable, has received and inspected the returned product. Refunds may be processed in full or in part, depending on the circumstances of the request.
2.12. Delivery and collection charges may be refunded, partially refunded, or retained, depending on the reason for the return and the party responsible for the circumstances giving rise to the refund request.
2.13. Products that have been used, damaged, altered, or tampered with may not qualify for a return, exchange, or refund, except where otherwise required by applicable law.
3. PROTECTION OF PERSONAL INFORMATION
3.1. Cashbuild ‘Online Only’ may collect, and process personal information required to process orders, arrange deliveries, facilitate returns and provide customer support services.
3.2. Personal information may be shared with approved suppliers, logistics providers and authorised service providers where necessary to fulfil customer orders and related services.
3.3. All personal information will be processed in accordance with applicable data protection legislation, including the Protection of Personal Information Act, 2013 ("POPIA").
3.4. Further information regarding the processing of personal information is available in Cashbuild's Privacy Policy.
4. GENERAL ENQUIRIES
4.1. WhatsApp Enquiries:
4.2. We, at Cashbuild Online, believe in personal interaction, therefore, you may contact us through WhatsApp by clicking on the WhatsApp icon on our website or by using the number +2773 507 5308 between 8am and 5pm, Monday to Friday (Excluding public Holidays and weekends).
4.3. Other Enquiries:
4.4. You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours.
4.5. Email Enquiries:
4.6. Email us at cashbuildonline@cashbuild.co.za. We will respond to all emails between 8am and 5pm Mondays to Fridays. (Excluding public Holidays and weekends).
5. LIMITATION OF LIABILITY
5.1. By placing an order for an ‘Online Only’ product, you acknowledge that the applicable supplier and/or its appointed service provider may require access to your property for purposes of delivering, offloading or installing the product.
5.2. Cashbuild acts solely as an intermediary in respect of Online Only products. The fulfilment, delivery and installation of such products are undertaken by third-party suppliers or their appointed service providers. Any claim relating to those services, including claims for loss, damage, delay or defective performance, must be directed to the relevant supplier or service provider.
6. BREACH
6.1 Should you breach any provision of these Terms, Cashbuild reserves the right to terminate or suspend any relationship that exists between you and Cashbuild, prohibit access to the Cashbuild website, and/or take appropriate legal action to recover any loss.
7. FORCE MAJEURE
7.1. Neither Cashbuild, the supplier, nor the customer shall be liable for any delay or failure to perform any obligation under these Terms where such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to fire, natural disasters, acts of God, strikes, lockouts, war, riots, civil unrest, government intervention or similar events.
7.2. Where a customer seeks a refund arising from a supplier's inability to fulfil or perform an order, the refund request must be directed to the relevant supplier in accordance with the supplier's applicable policies.
7.3. Cashbuild may, in its capacity as an intermediary, assist in facilitating communication and dispute resolution between the customer and the relevant supplier but shall not be responsible for guaranteeing any refund, unless required by applicable law.
8. COMPLAINTS PROCESS
If you are of the view that your rights have been infringed in any way, or that we have not kept to our promises in these Terms, you may address a complaint to us by emailing cashbuildonline@cashbuild.co.za or calling us directly on +27 11 248 1500.
8.1. When logging your complaint, please include as much information as possible which may be of assistance in resolving the complaint. In particular, please provide us with the following:
8.2. your full names, address and contact details.
8.3. set out the circumstances and facts that gave rise to the alleged infringement/issue.
8.4. the remedial action you would like us to take to remedy the alleged infringement/issue.
8.5. please quote any reference number allocated to you in respect of the said issue.
8.6. We will investigate the complaint/s which comply with these requirements and take appropriate action to remedy the situation.
8.7. Should a dispute arise between you and Cashbuild on any matter arising out of these Terms, and the matter is not resolved through the aforementioned process within 15 (fifteen) working days to your satisfaction, then you are at liberty to submit your complaint to the Consumer Goods and Services Ombuds (CGSO), or any other Ombud with jurisdiction, tribunal or regulatory body. The CGSO contact details as follows:
8.8. Website: www.cgso.org.za
8.9. Email: complaints@cgso.org.za
8.10. Code of Conduct
9. AMENDMENTS OF THE TERMS AND CONDITIONS
9.1. We may amend these Terms and Conditions from time to time to reflect changes in applicable laws, regulatory requirements, business practices, products, services, or operational requirements.
9.2. Any amendment to these Terms and Conditions will be published on the Cashbuild website and will become effective on will become effective on the date of publication.
9.3. Any amendment will apply prospectively only and will not affect any order that was accepted before the amendment became effective, unless otherwise required by law.
10. DISCLOSURES REQUIRED IN TERMS OF ECTA
10.1. Full name and legal status:
Cashbuild (South Africa) (Pty) Ltd
(Registration Number 1949/033566/07)
10.2. Physical address:
2 Handel Road, Ormonde,
Johannesburg, 2091
10.3. Postal address:
P.O. Box 90115, Bertsham,
Johannesburg, 2013
10.4. Telephone number:
+27 (11) 248 1500
10.5. Website address:
10.6. Official email address:
cashbuildonline@cashbuild.co.za
11. GOVERNING LAW AND JURISDICTION
11.1. You irrevocably agree that these Terms and Conditions are governed by the law of the Republic of South Africa.
11.2. In the event of any dispute, disagreement or claim arising between you, as the customer, and Cashbuild concerning this Agreement, the parties shall first attempt to resolve the dispute in accordance with the complaints process set out in clause 8. This entails that one party (the complainant) notifies the other party in writing of the dispute, disagreement or claim and the parties shall endeavour to resolve the dispute within 15 (fifteen) working days of such written notice. If the dispute is not resolved through negotiation within this period, the parties shall refer the dispute to mediation before an independent mediator agreed upon by the parties. If the dispute remains unresolved following mediation, the complainant may refer the dispute to the appropriate regulator or a court of competent jurisdiction, as applicable.
11.3. Cashbuild and you, as the customer, unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng Local Division, Johannesburg regarding all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA, ECTA or any other applicable law.
11.4. You agree that we may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent us from bringing legal proceedings in a High Court that has jurisdiction.
11.5. Our domicilium citandi et executandi for the service of all notices and legal process arising from or relating to these Terms and Conditions is:
11.6. Physical Address: 2 Handel Road, Ormonde, Johannesburg, 2091
11.7. Email Address: cosec@Cashbuild.co.za
12. SEVERABILITY
Any illegal or unenforceable provision of these Terms and Conditions may be severed, and the remaining provisions of the Terms and Conditions shall continue in force.
13. ACCESS TO INFORMATION AND PRIVACY
You may view our PAIA Manual on our website www.cashbuild.co.za.
The Data Subject Access Request process to be followed is as outlined in the PAIA Manual.
Information relating to the collection, use and processing of personal information is contained in our Privacy Policy.
