Cashbuild Frequently Asked Questions
Cashbuild Online
Follow the following six (6) easy steps
Yes, shopping with Cashbuild Online is safe, we ensure that shopping within our environment is as safe as possible.
To reset your password:
Go to the My Account Page
Click on “Forgot your Password?”
Enter your email address linked to your account
Follow the link sent to your email to create a new password
If you don’t receive the email, please check your spam/junk folder or contact our team for assistance.
Cashbuild Contacts
Option 1: Call the store delivering your order, this store contact number is on the copy of the order E-mailed to you.
Option 2: You may find the store contact number via the Select a store or About us store contact.
Option 3: Call us on our share call number on 0860 100 582 during office hours and this number will redirect you to your closest Cashbuild store.
Option 4: Call our Support Office on +27 11 248 1500
Option 5: E-mail us at cashbuildonline@cashbuild.co.za outside office hours.
Orders, Deliveries, Cancellation and Refunds
Stock is delivered from the nearest Cashbuild store to your delivery location.
Click on the change store on the top of the webpage, select Choose another store. Add your delivery address in "Your location". From the address captured, the search will suggest your closest store and indicate the distance in km to the Cashbuild store/s.
We deliver within two (2) to five (5) working days to the designated delivery address. Please note that for bricks and cement, due to their bulk nature and handling requirements, delivery within this timeframe cannot always be guaranteed.
Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.
If for any reason you change your mind and would like to cancel an order, please inform us within 24HRS of placing your order. Please contact us on the contact number indicated on your order.
Please do not accept the damaged goods and return the damaged goods with the delivery vehicle. Kindly endorse next to the damaged goods and indicate the quantity damaged, please do this on both copies of the tax invoice and retain one copy of the invoice.
Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice, or email us at cashbuildonline@cashbuild.co.za
We can assist the customer with collection only if the customer is exchanging the goods. Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice, or email us at cashbuildonline@cashbuild.co.za
Please refer the Refund, Returns and Exchange policy under the Terms and conditions.
Refunds may take up to 10 working days reflect in your bank account.
Thank you for placing an order with Cashbuild! We will consider refunds within 3 months of your purchase date. Provided the stock is in the original packaging, product in unused and in a sellable condition. You are required to visit the store along with the following: estimated date of purchase, you need to know how much you spent and bring your debit or credit card. If we are unable to source your transaction information, we will not be able to refund you. Please keep and present original proof of purchase for ease of returns or refunds.
Bricks, Blocks, Roof Tiles and Cement will incur additional Handling fees. These Handling fees are there to offload these materials effectively and more efficiently at the delivery site.
Quotations
We offer a few convenient ways for you to request a quote:
- SMS “Cashbuild” to 43278 to receive a quote from your preferred Cashbuild store.
- Email your delivery address along with your full list of requirements to cashbuildonline@cashbuild.co.za, and we’ll forward your request to the nearest store to provide you with a quote.
- Alternatively, you're welcome to visit your nearest Cashbuild store in person for assistance.
- Visit our website and go to the “Request a Quote” section.
- Select “Readymix Quote” and submit your details online.
Please note: Readymix is currently available in Gauteng and Mpumalanga only.
Normally a store will respond within 24 hours, however the stores are busy trading and dependent on how busy the store is, depends on the quickness of our responses.
Cashbuild is listed as a Public Recipient with all major South African banks under CASHBUILD SA (PTY) LTD. Please select our banking details from your bank's Public Recipient list and use your QTS number as the payment reference.
EFT Process:
- Email your proof of payment
- Include your full name, contact number, and delivery address
- Attach a copy of your ID
Please note: EFT payments take up to 72 hours to reflect.
Cashbuild Payment Card
Our Cashbuild Payment Card offers a secure place to set aside funds for future building, DIY or renovation projects when it is convenient for you.
For personal verification purposes, you will need to visit your closest Cashbuild store to open an account in person.
- Complete CPA Pre–agreement form in store.
- A Valid ID / drivers' licence / passport.
- A valid SA cell phone number to be linked to the account.
- Create a 4 digit pin that is linked to the Cash Payment Card.
- Sign the Terms and Conditions linked to the card.
Visit your closest store and request a pin change. Staff at the store will action your request and you will receive an "OTP" that will have to be used by staff in store. Cashbuild staff will that access the Cash Payment machine and request a new pin, you will need to swipe you card. The terminal will then request a new 4-digit PIN, you will be requested to verify the new 4-digit PIN. The Pin is now changed.
You may log onto your account and check your balance online here
A select number of online stores now accept your Cashbuild Payment Card as payment. Please contact us if you would like more details on which store.
Cashbuild Payment Options
Online purchases can be paid using Visa, Mastercard, Instant EFT, Google Pay, or Apple Pay.
We offer a Cashbuild Payment Card facility. For more information, please visit our website at www.cashbuild.co.za or enquire in-store.
Please note that Cashbuild does not manage loan or credit applications. However, with Capitec, you may qualify for a discounted interest rate on credit approved for your home improvement needs when shopping at Cashbuild.
To learn more about available finance options, apply here
- A valid South African ID document or smart ID card (applicants must be 18 years or older)
- Your latest 3 salary slips
- A bank statement showing your last 3 consecutive salary deposits (only if your salary is not paid into your Capitec account)
- Proof of address is not required, but supporting documents may be requested to complete your application
No, payment using RCS card is not possible online.
Cashbuild Leaflets
You can subscribe to having the monthly leaflet emailed to you simply by going to this link below and filling in your information in the Email me Product Leaflets section. You may also view and download your leaflets via the link.
Cashbuild Products
We stock a full range of building material including cement, bricks, timber, bathroom sets, plumbing, taps, tiles, paint, roofing, ceilings, tools and power tools and related products. Our full range is available online for your convenience.
Please use the Building Material Calculator for your calculating requirements, located on the top right-hand corner of this page.
Cashbuild Careers
Cashbuild does not accept CVs via email or social media.
To apply for a job, please register your CV on our official Cashbuild Careers website and regularly check for available positions.
Join the Cashbuild Group to thrive in a culture that values our people, innovation, and the communities we serve.
Click to register and view opportunities
Cashbuild Shopper
Enter: Share your cell phone number with the cashier when making a purchase at any Cashbuild store.
Opt-in: You’ll receive a message from Cashbuild, simply opt in to join the Cashbuild family.
Done: Stand a chance to win airtime, enjoy exclusive promotions, and save! T’s & C’s apply.
Alternatively, you can register online to become a Cashbuild Shopper.