Cashbuild Refunds, Returns and / Or Exchanges
1. CASHBUILD STORE REFUNDS, RETURNS AND/OR EXCHANGES
1.1. Products that are defective, or not suitable for the intended purpose for which it was purchased (provided the consumer has specifically informed Cashbuild of the particular purpose for which they wish to acquire the product (s) concerned) may be returned to us within 3 months from the date of receipt of the purchased product for a refund or an exchange.
  1.1.1. You may return any product in good condition to your nearest Cashbuild store for a refund or an exchange consideration provided that:
  1.1.2. you present the original proof of purchase / online tax invoice at store.
  1.1.3. the product purchased is unused.
  1.1.4. the product purchased is in its original packaging.
  1.1.5. the product purchased is in a sellable condition.
1.2. Products that have been altered contrary to the instructions, purposefully damaged, or tampered cannot be refunded or exchanged.
1.3. Refunds can only be processed once we have received confirmation from Operations that the goods have been returned.
1.4. All Refunds are processed through the selected service provider.
1.5. Refunds may take up to 10 working days to reflect in your bank account.
1.6. A bank account confirmation document will be required to be completed so that your account details may be verified, and we may require confirmation of your identity to confirm we are paying the money to the corresponding account holder.
1.7. No Cash or Credit Refunds will be authorised.
1.8. In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.
1.9. Delivery fees are non-refundable.
1.10.Handling fees are non-refundable.
Please note: For full details, please refer to our Terms and Conditions.
2. GENERAL ENQUIRIES
2.1. WhatsApp Enquiries:
We at Cashbuild Online believe in personal interaction, therefore, you may contact us through WhatsApp by clicking on the WhatsApp icon on our website or by using the number +2773 507 5308 between 8am and 5pm, Monday to Friday (Excluding public Holidays and weekends).
2.2. Other Enquiries:
You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours.
2.3. Email Enquiries:
Email us at cashbuildonline@cashbuild.co.za we will respond to all emails between 8am and 5pm Monday to Friday. (Excluding public Holidays and weekends).
Please note: For full details, please refer to our Terms and Conditions.
