Delivery Policy

Cashbuild Online Deliveries

1. DELIVERY OF PRODUCTS PURCHASED ONLINE

1.1. We will deliver any product(s) ordered throughout the Republic of South Africa.

1.1.1. Kindly note that instances may occur where deliveries fall outside of Cashbuild’s delivery capability.

1.1.2. Delivery and Handling fees may be applicable and will be reflected upon check out.

1.2. We endeavour to deliver within Two (2) to Five (5) working days, excluding Bricks and Cement, to the designated delivery address.

1.3. Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.

1.4. We make use of third-party delivery contractors to deliver all product(s) and, as such, the delivery process is not entirely within our control. However, we use our best endeavours to ensure that product(s) are delivered within the stated timeframe.

1.5. Off-loading Zones: The delivery team will offload to a maximum of 2 meters either side of the truck.

1.6. Out of stock delays will be communicated with you and will be delivered without unjustified delay when available.

1.7. Only the registered customer or a nominated person may check and sign for product(s) delivered. If the customer is not available at the appointed date and time, the truck will return to the store with the stock, at the customer’s expense.

1.8. If the product(s) are incorrect or damaged upon delivery, please do not accept the delivery, instead have the same delivery contractor return it. Kindly indicate on the delivery invoice the product(s) that were incorrect or damaged as well as the quantity. This must be countersigned by the delivery driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize after delivery that any of the product(s) are defective, please contact us immediately during office hours or email us at cashbuildonline@cashbuild.co.za.

1.9. Kindly note that depending on the size of your order, you may be subject to more than one delivery. The tax invoice should mirror the order delivered.

2. SELECTION OF FULFILMENT STORE

2.1. It is mandatory for customers to select a Cashbuild store closest to their delivery address when placing an order. Each store delivers only within its allocated delivery area and will not cross into another store’s delivery zone. The stock availability and pricing displayed on our website are determined by the store you select, therefore, is assigned to fulfil your order, which must be the closest store to your delivery address. Post Payment and Order Creation - if an incorrect store was selected (store is far from the delivery address), your order will be flagged and you will be notified of your options to either cancel the order or if delivery can be arranged, the additional delivery fee applicable. If no delivery option is available from the selected store, the order may be cancelled either by Cashbuild or by the customer upon notification, in such cases, the Refund Policy will apply. To avoid any issues, please refer to the Cashbuild store list and maps to ensure you select the closest store to your delivery address before completing your order.

3. ONLINE DELIVERY STATUS

We have the following Delivery statuses that indicate the status of your order

3.1. Full Order On Its Way – The total order is on its way to you.

3.2. Partial Order On Its Way – Part of the order has been dispatched for delivery, there may be various partial deliveries planned dependent on the size of your order.

3.3. Order Delivered – Fully completed Order has been Delivered.

3.4. Delivery Rescheduled – We may have had some trouble en-route, or no one was home to receive your order, we will take the order back to the Cashbuild store and attempt deliver the next working day.

3.5. Order Cancelled – You no longer require the order. If your order has not been dispatched for delivery you are eligible for a full refund. If your order however has been dispatched the delivery fee will not be refunded. To request a refund email, us at cashbuildonline@cashbuild.co.za.

4. ONLINE COLLECTIONS

Cashbuild does not offer collection for products ordered online. However, if alternative arrangements are required, please contact the store where your order was placed. Only the customer who placed the order will be permitted to collect it. The customer must present proof of purchase (email order confirmation) and valid identification when collecting the order.

5. ONLINE DELIVERY AND HANDLING FEES

5.1. DELIVERY FEES

5.1.1. A delivery charge may be applicable and will depend on the distance from the customer selected Cashbuild store to the customer provided delivery address.

5.1.2. Orders below R650 invoice value are subject to a R100 delivery surcharge.

5.1.3. Additional delivery cost will be applicable for deliveries outside of our delivery zones. Therefore, orders outside our delivery zones will not be processed, and will be subject to a delivery quotation. You will be prompted of this scenario upon your check out.

5.1.4. Instances may occur where deliveries fall outside of Cashbuild’s delivery capability. In these cases your order will not be processed. You will be prompted of this scenario upon your check out.

5.1.5. The total delivery fee will reflect in your check out.

5.1.6. Delivery fees are non-refundable.

5.2. HANDLING FEES

5.2.1. Bricks, Blocks, Roof Tiles and Cement will incur additional handling fees. These handling fees are to ensure effective and more efficient offloading of these materials at the delivery address / site.

5.2.2. The handling fees are charged in addition to the delivery fee and is based on the quantity ordered by the customer.

5.2.3. The total handling fee will reflect in your check out.

5.2.4. Handling fees are non-refundable.

6. GENERAL ENQUIRIES

6.1. WhatsApp Enquiries: We at Cashbuild Online believe in personal interaction, therefore, you may contact us through WhatsApp by clicking on the WhatsApp icon on our website or by using the number +2773 507 5308 between 8am and 5pm, Monday to Friday (Excluding public Holidays and weekends).

6.2. Other Enquiries: You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours.

6.3. Email Enquiries: Email us at cashbuildonline@cashbuild.co.za we will respond to all emails between 8am and 5pm Monday to Friday. (Excluding public Holidays and weekends).

Please note: For full details, please refer to our Terms and Conditions.