Cashbuild Frequently Asked Questions
• Cashbuild Online
Q. How do I buy online?
A. Follow the following six (6) easy steps
Q. Is Online Shopping with Cashbuild Safe?
A. Yes, shopping with Cashbuild Online is safe, we ensure that shopping within our environment is as safe as possible.
Q. How do I reset my Cashbuild Online password?
A. When you Sign in or Login to your account, click on the forgot password and follow the prompts.
• Cashbuild Contacts
Q. Who can I call to discuss my order?
A. Option 1: Call the store delivering your order, this store contact number is on the copy of the order E-mailed to you.
Option 2: You may find the store contact number via the Select a store or About us store contact.
Option 3: Call us on our share call number on 0860 100 582 during office hours and this number will redirect you to your closest Cashbuild store.
Option 4: Call our Support Office on +27 11 248 1500
Option 5: E-mail us at firstname.lastname@example.org outside office hours.
• Orders, Deliveries, Cancellation and Refunds
Q. Where do I get my deliveries from?
A. Stock is delivered from the nearest Cashbuild store to your delivery location.
Q. Where is my nearest store?
A. Click on the change store on the top of the webpage, select Choose another store. Add your delivery address in "Your location". From the address captured, the search will suggest your closest store and indicate the distance in km to the Cashbuild store/s.
Q. How long does it take for E-Commerce delivery take place?
A. We endeavour to deliver within 48HRS excluding Bricks & Cement.
Q. How do I cancel my order?
A. If for any reason you change your mind and would like to cancel an order, please inform us within 24HRS of placing your order. Please contact us on the contact number indicated on your order.
Q. My order is damaged upon delivery, what do I do?
A. Please do not accept the damaged goods and return the damaged goods with the delivery vehicle. Kindly endorse next to the damaged goods and indicate the quantity damaged, please do this on both copies of the tax invoice and retain one copy of the invoice.
Q. I accepted the delivery, and then realised there were damaged goods, what do I do?
A. Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice, or email us at email@example.com
Q. I bought online and I’m not happy with my order, is it possible for Cashbuild to come collect the goods?
A. We can assist the customer with collection only if the customer is exchanging the goods. Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice, or email us at firstname.lastname@example.org
Q. I would like a refund!
A. Please refer the Refund, Returns and Exchange policy under the Terms and conditions.
Q. How long will it take for my refund to be reflective in my account?
A. Refunds may take up to 10 working days reflect in your bank account.
Q. I purchased my product last year and lost my receipt, and would like to return the goods for refund, can I still do so and what is the process to be followed?
A. Thank you for placing an order with Cashbuild! We will consider refunds within 3 months of your purchase date. Provided the stock is in the original packaging, product in unused and in a sellable condition. You are required to visit the store along with the following: estimated date of purchase, you need to know how much you spent and bring your debit or credit card. If we are unable to source your transaction information, we will not be able to refund you. Please keep and present original proof of purchase for ease of returns or refunds.
Q. What are Handling fees?
A. Bricks, Blocks, Roof Tiles and Cement will incur additional Handling fees. These Handling fees are there to offload these materials effectively and more efficiently at the delivery site.
Q. How do I get a quote?
A. To receive a quotation please do the following, SMS Cashbuild to 43278 for a Quote from your selected Cashbuild store or email your delivery address with your full list of requirements to email@example.com and we will forward your request to the store closest to you for them to provide you with a quote.
Q. How long does it take to get a quotation?
A. Normally a store will respond within 24 hours, however the stores are busy trading and dependent on how busy the store is, depends on the quickness of our responses.
Q. I have a Cashbuild Quotation; how do I go about making a payment?
A. Cashbuild is listed on all major banks as a public recipient, CASHBUILD SA (PTY) LTD. Add your QTS number as a reference.
• Cashbuild Payment Card
Q. Can I purchase with my Cashbuild Payment Card, online?
A. No, that facility is not available online at the moment, however you may use your Cashbuild Payment Card to purchase in store.
Q. How do I open a Cashbuild Cash Payment Card?
A. For personal verification purposes, you will need to visit your closest Cashbuild store to open an account in person.
Q. What do I need to open a Cashbuild Cash Payment Card?
A. 1. Complete CPA Pre–agreement form in store.
2. A Valid ID / drivers' licence / passport.
3. A valid SA cell phone number to be linked to the account.
4. Create a 4 digit pin that is linked to the Cash Payment Card.
5. Sign the Terms and Conditions linked to the card.
Q. How do I reset my Cashbuild Cash Payment Card pin?
A. Visit your closest store and request a pin change. Staff at the store will action your request and you will receive an "OTP" that will have to be used by staff in store. Cashbuild staff will that access the Cash Payment machine and request a new pin, you will need to swipe you card. The terminal will then request a new 4-digit PIN, you will be requested to verify the new 4-digit PIN. The Pin is now changed.
Q. How much do I have left in my Cashbuild Cash Payment Card?
A. You may log onto your account and check your balance online https://cbstatements.acscustomers.co.za
• Cashbuild Payment Options
Q. How can I pay for my Online order?
A. Online purchases may be paid via Visa and/or MasterCards.
Q. Do you offer Lay Byes?
A. We have a Cashbuild payment card facility, please see more details on our Cashbuild website www.cashbuild.co.za
Q. I would like to apply for credit, how do I apply?
A. Cashbuild don’t manage loan or credit applications, however at every Cashbuild store we have Nedbank representatives that can assist with a loan enquiry. Alternatively, we can redirect to Nedbank for your online application process. https://personal-loans.nedbank.co.za
Q. I would like to apply for credit, does credit score apply when applying for credit?
A. A customer’s credit score is considered when applying for credit because the process is administered by Nedbank representatives.
Q. Can I use my RCS card online?
A. No, payment using RCS card is not possible online.
• Cashbuild Leaflets
Q. Can you Email me the leaflet?
A. You can subscribe to having the monthly leaflet emailed to you simply by going to this link below and filling in your information in the Email me Product Leaflets section. You may also view and download your leaflets via the link. https://www.cashbuild.co.za/leaflets
• Cashbuild Products
Q. What do you stock?
A. We stock a full range of building material including cement, bricks, timber, bathroom sets, plumbing, taps, tiles, paint, roofing, ceilings, tools and power tools and related products. Our full range is available online for your convenience.
Q. I bought a Geyser from Cashbuild, that is not working, what should I do?
A. Do not remove the geyser from where it is installed. Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice or email us at firstname.lastname@example.org. Please include the following three (3) photo of the geyser:
1.The serial tag on the Geyser (Numbers need to be clearly visible)
2. Installation picture
3. PRV Valve
Also include your contact details and delivery address. We will have a representative call you to discuss as soon as possible.
Kindly note that geysers need to be installed by certified plumbers, by not using a certified plumber you waiver your warranty.
Q. Can I purchase cement?
A. Cement can be purchased in-store and online.
Q. What types of bricks and blocks can I buy?
A. Various types of building blocks and bricks, including paving can be purchased instore and online. For stock availability, please ensure you select the closest Cashbuild store to your delivery address.
Q. Do you stock water tanks?
A. Water tanks can be purchased in-store and online.
Q. Do you sell brick force?
A. Brick force can be purchased in-store and online.
Q. How do I calculate my required concrete mix?
A. Please use the Building Material Calculator for your calculating requirements, located on the top right-hand corner of this page.
Q. Do you sell shade netting?
A. Shade netting can be purchased in-store and online.
Q. What is the price of sand?
A. Sand can be purchased in-store and online. For price and stock availability, please ensure you select the closest Cashbuild store to your delivery address.
Q. Where can I purchase corrugated iron?
A. Corrugated Iron can be purchased in-store and online.
Q. Does Cashbuild stock wallpaper?
A. We do not stock wallpaper, but we do have an extensive range of wall paint for your decorative needs. Please contact your local store for the complete range.
Q. Does Cashbuild stock lintels?
A. Lintels can be purchased in-store and online.
• Cashbuild Careers
Q. I’m looking for work, or attached my CV for vacant positions, Application for any job available?
• Cashbuild Shopper
Q. How do I become a Cashbuild Shopper?
A. 1. Enter: Give your cell phone number to the cashier at any Cashbuild store when you pay.
2. Opt-in: You will get a message from Cashbuild; opt-in and you will be added to the Cashbuild family.
3. Done: Win airtime, get promotions and save! T's & C's apply. Or alternatively visit the link below to register to become a Cashbuild Shopper.