Cashbuild Online Deliveries
1. ONLINE DELIVERY
1.1. We will deliver any ordered product throughout the Republic of South Africa.
1.2. Cashbuild does not offer Order collections, however if alternative arrangements need to be made, please contact the store you placed your order with. Only the customer to which the order is registered
to will be allowed to collect the order. The customer will need to provide proof of purchase (E-mail Order confirmation) and positive identification upon collection of the order.
1.3. We endeavour to deliver within Two (2) to Five (5) working days, excluding Bricks and Cement, to the designated delivery address.
1.4. Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.
1.5. We make use of a third-party delivery contractors to deliver any Products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a Product is delivered within the said lead time.
1.6. Off loading Zones: The delivery team will offload to a maximum of 2 meters either side of the truck.
1.7. Out of stock delays will be communicated with you, as the online customer and will be delivered without unjustified delay.
1.8. Only the Registered customer or a nominated person may check and sign for goods delivered.
1.9. If the good/s are damaged upon delivery, please do not accept the damaged goods and return the same with the delivery vehicle. Kindly indicate on the delivery invoice the goods that were damaged as well as the quantity. This must be countersigned by the delivery truck driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize that any of the goods are defective, please contact us immediately during office hours or email us at firstname.lastname@example.org.
1.10. Kindly note that depending on the size of your order, you may be subject to more than one delivery. The tax invoice should mirror the order delivered.
1.11. Online Delivery Status
1.12. We have the following Delivery status that indicate the status of your order
· Full Order On Its Way – The order is on its way to you.
· Partial Order On Its Way – Part of the order has been delivered, there may be various partial deliveries planned dependent on the size of your order.
· Order Delivered – Fully completed Order has been Delivered.
· Delivery Rescheduled – We may have had some trouble on the road, or no one was home to receive your order, we will take the order back to the Cashbuild store and attempt deliver the next working day.
· Order Cancelled – You have changed your mind and no longer require your order. If your order has not been dispatched for delivery you are eligible for a full refund. If your order however has been dispatched the delivery fee will not be refunded.
2. ONLINE DELIVERY AND HANDLING FEES
2.1. DELIVERY FEES
2.1.1. Cashbuild Offers free local deliveries, please refer to Cashbuild store specific Delivery Fee Schedule as each store differs in delivery charges.
2.1.2. A delivery charge will be applicable and will depend on the distance from the closet Cashbuild store to the customer delivery address, provided.
2.1.3. Additional delivery cost will be applicable for deliveries outside of our delivery zones. Therefore, orders outside our delivery zones will not be processed subject to a delivery quotation approved. You will be prompted on check out.
2.2. HANDLING FEES
2.2.1. Bricks, Blocks, Roof Tiles and Cement will incur additional handling fees. These handling fees are to ensure effective and more efficient offloading of these materials at the delivery address / site.
2.2.2. The handling fees are charged in addition to the delivery fee and is based on the quantity ordered by the customer.
2.2.3. The total handling fee will reflect in your check out.
2.2.4. Handling fees are non-refundable.
3. GENERAL ENQUIRIES
You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours or email us at email@example.com.