Cashbuild (South Africa) (Pty) Ltd would like to welcome you to its website.
1.1. These terms apply when you, as an online customer, purchase any product or services from Cashbuild in respect of all supply of building material and other goods via www.cashbuild.co.za/shop within South Africa and constitute a valid and binding agreement between you and Cashbuild.
1.2. By using the website, or purchasing any of our Products or Services, you agree to comply with these Terms and Conditions without modification. The effect of this clause is that by using the Website, or purchasing goods or services from Cashbuild, it will be presumed that you have read and understood these Terms and that you agree to comply with them.
1.3. These online terms and conditions govern the order, payment and delivering of goods to you, as the Online Customer.
1.4. The current Cashbuild Online Platform is only available to Cashbuild customers within South Africa.
2.1. Cashbuild means Cashbuild (South Africa)(Pty) Limited.
2.2. Cashbuild Online refers to the Cashbuild e-commerce website at www.cashbuild.co.za/shop.
2.3. CPA means the Consumer Protection Act, 2008.
2.4. Online Customer or Customers means Customer placing and paying for order using the platform www.cashbuild.co.za/shop.
2.5. Orders means Basket of product selected for purchase by the Online Customer.
2.6. PAIA means Promotion of Access to Information Act, Act 2 of 2000.
2.7. PoPi means Protection of Personal Information Act, Act 4 of 2013.
2.8. Product/Goods means any product being sold by Cashbuild to our customers instore or online.
2.9. Terms means these general terms and conditions which may be amended by Cashbuild from time to time.
2.10. You and Your means the customer of Cashbuild.
2.11. We and us means Cashbuild.
2.12. Website means www.cashbuild.co.za/shop.
3. PERSONAL INFORMATION
3.1. Cashbuild shall take reasonable steps to protect your personal information. We may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods or access our website.
3.2. Customers privacy is important to us, and we undertake to not use or share your personal information unless for business purposes. Your personal information from or shared with our affiliates and/or business partners will be utilised to improve the products, services and offerings provided to you by ourselves. Business partners and affiliates who are involved in the delivery of products. services or assisting us how we improve our offerings to the customer, have agreements in place to ensure that they comply with these privacy terms.
3.3. You warrant that the personal information which you submit is accurate, current and complete. You will be denied access to our website should you breach this warranty or subsequently be found to have breached this warranty.
4.2. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site or service providers systems to recognize your browser and capture and remember certain information.
4.4. Cookies do not act maliciously on computer systems. They cannot be used to spread malware or viruses nor access your hard drive. This does not mean that cookies are not relevant to your privacy and anonymity on the Internet.
5. WHOLE AGREEMENT
5.1. You agree that you are bound by these Terms and Conditions.
5.2. Any data messages that are sent by you, to us, from any device normally used or owned by you, will be deemed to have been sent by you and/or authorised by you personally.
5.3. Electronic signatures, and/or authentication are required for valid electronic communication between you and Cashbuild.
5.4. There shall be no waiver, extension of time or relaxation of any of the provisions of these Terms and Conditions, which we may show, grant or allow you shall operate as an estoppel against us in respect of our rights under these Terms and Conditions nor shall it constitute a waiver by us of any of our rights against you which may have arisen in the past or which might arise in the future.
5.5. Nothing in these Terms and Conditions shall create any relationship of partnership, agency or any joint venture between you and Cashbuild, as the customer shall not hold yourself out as our partner or an agent or as a joint venture with Cashbuild.
6. PRODUCT AND SERVICES
6.1. Cashbuild agrees to supply goods to Online Customers in terms of this agreement, with effect from the date that the payment is received for Online order.
6.2. Cashbuild irrevocably undertakes to supply the online Customer with purchased goods mutatis mutandis on the same terms as set out in this agreement.
6.3. While we use our best endeavours to ensure accuracy of the website, image representing the many products, features, descriptions, and specifications errors may occur, E&OE.
6.4. While we use our best endeavours to ensure that the image representing the many products, the features, descriptions, specifications and supplier variations, the colour and look of the product may vary slightly from store to store and from time to time. We do confirm that despite the slight variance, the product is of the same quality as the image provided online. We have made every effort to display as accurately as possible the colours and images of the products and that appear on the website but cannot guarantee that what you see is an exact representation of the goods purchased.
6.5. You are responsible to ensure that the product received by you is the correct product as selected or ordered. If the good/s are incorrect or damaged upon delivery, please do not accept the incorrect or damaged goods and return the same with the delivery vehicle. Kindly indicate on the delivery invoice the goods that were incorrect or damaged as well as the quantity. This must be countersigned by the delivery truck driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize that any of the goods are defective, please contact us immediately during office hours or email us at firstname.lastname@example.org.
6.6. If you are not satisfied with the product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms.
6.7. If you are not satisfied with the services performed by us, please contact us and we will do our best to remedy any issues.
6.8. We reserve the right to discontinue or change the specifications of our Products and Services from time to time without notice.
7. ONLINE PURCHASERS
7.1. To order a Product online, you will be required to register a profile. Registering on our Website does not oblige you to order any product.
7.2. Registered online customers will have additional features made available to them.
7.3. Product stock is subject to availability.
7.4. To ensure that correct prices and stock holding is reflective, it is important to ensure that the closest store to your delivery address is selected. If unsure, please refer to the Cashbuild store list and maps provided.
7.5. All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
7.6. All prices displayed are inclusive of VAT.
7.7. Online product prices are valid for online purchases ONLY and may differ from instore prices.
7.8. Upon order completion and payment confirmation you will receive an E-mail with your Cashbuild Online order number.
7.9. Your Cashbuild Online Tax Invoice will accompany your purchased goods.
8. ONLINE PURCHASE CANCELLATION
8.1. If for any reason you would like to cancel an order, please inform us within 24 hours of placing your order.
8.2. You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours or forward an email to email@example.com.
8.3. Delivery and Handling fees are non-refundable.
9. PRODUCT PRICING AND AVAILIBILITY
9.1. Products displayed on the Website are subject to availability.
9.2. All prices displayed on the Website are valid and effective only in the Republic of South Africa.
9.3. All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
9.4. All prices displayed are inclusive of VAT.
9.5. Online product prices are valid for online purchases ONLY and may differ from instore prices.
9.6. We reserve the right, without prior notice,
9.7. All prices displayed are inclusive of VAT.
10. DEALING WITH THIRD PARTIES
10.1. Links to and from the website from and to other websites belonging to or operated by third parties do not constitute our endorsement of such third-party websites or their contents nor do we necessarily associate ourselves with their owners or operators. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with such third party/ies.
10.2. We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services on or through any such third party websites. You further agree that were you access third party websites, you do so entirely at your own risk.
11. ONLINE PAYMENT OPTIONS
11.1. Full payment for Products purchased by you must be made before Cashbuild will deliver the products.
11.2. Online purchases must be paid via Visa and/or Mastercard cards, you may select your preference on the checkout page.
12. ONLINE DELIVERY
12.1. We will deliver any ordered product throughout the Republic of South Africa.
12.1.1. Kindly note that Instances may occur where deliveries fall outside of Cashbuild’s delivery capability.
12.1.2. Delivery and Handling fees may be applicable and will be reflective upon check out.
12.2. We endeavour to deliver within Two (2) to Five (5) working days, excluding Bricks and Cement, to the designated delivery address.
12.3. Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.
12.4. We make use of a third-party delivery contractors to deliver all Products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a Product is delivered within the said lead time.
12.5. Off-loading Zones: The delivery team will offload to a maximum of 2 meters either side of the truck.
12.6. Out of stock delays will be communicated with you, as the online customer and will be delivered without unjustified delay.
12.7. Only the registered customer or a nominated person may check and sign for goods delivered. If the customer is not available, the truck will return to the store at the customer’s expense.
12.8. If the good/s are incorrect or damaged upon delivery, please do not accept the incorrect or damaged goods and return the same with the delivery vehicle. Kindly indicate on the delivery invoice the goods that were incorrect or damaged as well as the quantity. This must be countersigned by the delivery truck driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize that any of the goods are defective, please contact us immediately during office hours or email us at firstname.lastname@example.org.
12.9. Kindly note that depending on the size of your order, you may be subject to more than one delivery. The tax invoice should mirror the order delivered.
We have the following Delivery status that indicate the status of your order
12.10.1. Full Order On Its Way – The order is on its way to you.
12.10.2. Partial Order On Its Way – Part of the order has been delivered, there may be various partial deliveries planned dependent on the size of your order.
12.10.3. Order Delivered – Fully completed Order has been Delivered.
12.10.4. Delivery Rescheduled – We may have had some trouble on the road, or no one was home to receive your order, we will take the order back to the Cashbuild store and attempt deliver the next working day.
13. ONLINE COLLECTIONS
Cashbuild does not offer collections for ordered products, however if alternative arrangements need to be made, please contact the store you placed your order with. Only the customer to which the order is registered will be allowed to collect the order. The customer will need to provide proof of purchase (E-mail Order confirmation) and positive identification upon collection of the order.
14. ONLINE DELIVERY AND HANDLING FEES
14.1. DELIVERY FEES
14.1.1. A delivery charge will be applicable and will depend on the distance from the customer selected Cashbuild store to the customer provided delivery address.
14.1.2. Orders below R650 invoiced value will incur a R100 deliver fee.
14.1.3. Additional delivery cost will be applicable for deliveries outside of our delivery zones. Therefore, orders outside our delivery zones will not be processed, and will be subject to a delivery quotation. You will be prompted of this scenario on check out.
14.1.5. The total delivery fee will reflect in your check out.
14.2. HANDLING FEES
14.2.1. Bricks, Blocks, Roof Tiles and Cement will incur additional handling fees. These handling fees are to ensure effective and more efficient offloading of these materials at the delivery address / site.
14.2.2. The handling fees are charged in addition to the delivery fee and is based on the quantity ordered by the customer.
14.2.3. The total handling fee will reflect in your check out.
14.2.4. Handling fees are non-refundable.
15. REFUNDS, RETURNS AND/OR EXCHANGES
15.1. Products that are defective, or not defective ("change of heart") or not suitable for the intended purpose for which it was purchased for may be returned to us at your cost within 3 months from date of purchase for a refund or an exchange.
15.2. You may return any product in good condition at your nearest Cashbuild store for the refund or an exchange consideration provided that:
15.2.1. present the original proof of purchase / online tax invoice at store.
15.2.2. the product purchased is unused.
15.2.3. the product purchased is in its original packaging.
15.2.4. the product purchased is in a sellable condition.
15.3. Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.
15.5. Refunds may take up to 10 working days reflect in your bank account.
15.6. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.
15.7. No Cash or Credit Refunds are permitted.
15.8. In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.
16. GENERAL ENQUIRIES
16.1. LiveHelp Enquiries:
We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends).
16.2. Other Enquiries:
You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours.
16.3. Email Enquiries:
Email us at email@example.com we will respond to all emails between 8am and 5pm Monday to Friday. (Excluding public Holidays and weekends).
17. LIMITATION OF LIABILITY
17.1. We do not accept liability for any damage suffered by you or to your property on our Premises, in our Stores or in your dealings with us, unless we have been grossly negligent. This means that you will have no claim against us, even if we are negligent.
17.2. We do not accept liability for any damage suffered by you or to your property whilst entering or within your property.
17.3. By placing an order with Cashbuild, you acknowledge that you are allowing Cashbuild representative’s entry to your property.
17.4. Where we have been grossly negligent, you will have no claim against any employee, director, or other party related to Cashbuild directly and personally responsible for such gross negligence. Your only possible claim is Cashbuild.
17.5. We are not responsible and will have no liability in relation to any damage suffered by you or to your property caused by Services rendered by a third-party, unless and only if the third party was employed by us to provide the Service on our behalf. You will only have a claim directly against the service provider.
18.1. If you breach any provision of these Terms, we reserve the right to terminate or suspend any relationship that exists between you and Cashbuild, and / or prohibit access to our Premises/ website, and / or take the appropriate legal action to recover any loss.
18.2. Neither party will be liable for breach of any of these Terms due to any matter beyond the control of the respective party. This includes fire, natural disasters, acts of God, strikes, lock-outs, wars, riots, civil commotion, government intervention, or an explosion.
19. BREACH REMEDIES
19.1. If you are of the view that your rights have been infringed in any way, or that we have not kept to our promises in these Terms and Conditions, you may address a complaint to us by emailing firstname.lastname@example.org or calling us directly on +27 11 248 1500.
19.2. When logging your complaint, please include as much information as possible which may be of assistance in resolving the problem. In particular, please provide us with the following:
19.2.1. your full names, address and contact details.
19.2.2. identify of the right that has allegedly been infringed.
19.2.3. set out the circumstances and facts that gave rise to the alleged
19.2.4. the remedial action to be taken by us to remedy the alleged infringement.
19.2.5. a statement that the information provided is to your knowledge true and
19.2.6. a statement that the complainant is acting in good faith.
19.2.7. please quote any purchase order/reference number allocated to you in respect of the said complaint.
19.3. We will investigate the complaint/s which comply with these requirements and will take appropriate action where necessary to remedy the situation, if applicable.
20. AMENDMENTS OF THE TERMS AND CONDITIONS
Cashbuild may amend the Terms and Conditions at any time and the amendments will come into effect immediately, the latest policy will be published on the website.
21. DISCLOSURES REQUIRED IN TERMS OF THE ECT ACT
21.1. Access to the content and use of our Website may be classified as "electronic transactions" in terms of the ECT Act and therefore you have the rights as set out in Chapter VII of the ECT Act. We have the duty to disclose the following information:
21.1.1. Full name and legal status:
Cashbuild (South Africa)(Pty) Limited
(Registration Number 1949/033566/07);
21.1.2. Physical address:
2 Handel Road, Ormonde,
21.1.3. Postal address:
P.O. Box 90115, Bertsham,
21.1.4. Telephone number:
+27 (11) 248 1500;
21.1.5. Website address:
21.1.6. Official email address:
22. GOVERNING LAW AND JURISDICTION
22.1. You irrevocably agree that these Terms and Conditions are governed by the law of the Republic of South Africa.
22.2. Cashbuild and you, as the customer, unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng Local Division, Johannesburg regarding all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA.
Any illegal or unenforceable provision of these Terms and Conditions may be severed and the remaining provisions of the Terms and Conditions continue in force.