Cashbuild Online Refunds, Returns and/or Exchanges
1. CASHBUILD STORE REFUNDS, RETURNS AND/OR EXCHANGES
1.1. Products that are defective, or not defective ("change of heart") or not suitable for purpose for which it was purchased for may be returned to us at your cost within 3 months from date of purchase for a refund or an exchange.
1.2. You may return any product in good condition at your nearest Cashbuild store for the refund or an exchange consideration provided that:
1.2.1. present the original proof of purchase / online tax invoice at store.
1.2.2. the product purchased is unused.
1.2.3. the product purchased is in its original packaging.
1.2.4. the product purchased is in a sellable condition.
1.3. Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.
1.4. All Refunds are processed through the selected service provider.
1.5. Refunds may take up to 10 working days reflect in your bank account.
1.6. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.
1.7. No Cash or Credit Refunds are permitted.
1.8. In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.
2. ONLINE ONLY PRODUCT REFUND, RETURN AND/OR EXCHANGE
2.1. Products that are defective, or not defective ("change of heart") or not suitable for purpose for which it was purchased for may be returned within 2 weeks from date of purchase for a refund or an exchange. Arrangements will be made with the Logistics Company for collection and arrangement will be at your cost.
2.2. “Online Only” Products MAY NOT be returned instore.
2.3. You may return your Online Only product for a refund or an exchange consideration provided that:
2.3.1. present the original proof of purchase / online tax invoice at store.
2.3.2. the product purchased is unused.
2.3.3. the product purchased is in its original packaging.
2.3.4. the product purchased is in a sellable condition.
2.4. If a return or exchange is required of an Online Only Product, please email the Cashbuild Online Support Team, Email us at cashbuildonline@cashbuild.co.za. Kindly included your order number and reason for your exchange or return request.
2.5. Refund will only be processed once the third-party supplier has received the product and has inspected the product.
2.6. Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.
2.7. Cashbuild Stores do not process returns and refunds for Online Only
Products and cannot be returned to any Cashbuild stores.
3. GENERAL ENQUIRIES
3.1. LiveHelp Enquiries:
We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends).
3.2. Other Enquiries:
You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours.
3.3. Email Enquiries:
Email us at cashbuildonline@cashbuild.co.za we will respond to all emails between 8am and 5pm Monday to Friday. (Excluding public Holidays and weekends).