Cashbuild Online Refunds, Returns and/or Exchanges


1.1.   Products that are defective, or not defective ("change of heart") or not suitable for purpose for which it was purchased for may be returned to us at your cost within 3 months from date of purchase for a refund or an exchange.

1.2.   You may return any product in good condition at your nearest Cashbuild store for the refund or an exchange consideration provided that:

1.2.1.  present the original proof of purchase / online tax invoice at store.

1.2.2.  the product purchased is unused.

1.2.3.  the product purchased is in its original packaging.

1.2.4.  the product purchased is in a sellable condition.

1.3.   Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.

1.4.   All Refunds are processed through the selected service provider.

1.5.   Refunds may take up to 10 working days reflect in your bank account.

1.6.   If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.

1.7.   No Cash or Credit Refunds are permitted.

1.8.   In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.



You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 11 248 1500 during office hours or email us at


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